A Clear, Step-by-Step Path to a Warmer, Quieter, Healthier Home
Here’s how your project moves from first contact to completion — a simple, transparent sequence so you always know what happens next and why.
First Consultation
1️⃣ You send the enquiry form.
– Include your contact details, short description, and photos if you want.
– This starts the process — nothing happens without the form.
2️⃣ I review your form and reply by email.
– I may ask a few short questions to understand what you want.
– You can ask me your own clarification questions too.
– This exchange is free and keeps things clear before we book anything.
3️⃣ I decide if a consultation makes sense and what type.
– Zoom or on-site, depending on what’s needed.
– I confirm available slots and give you the price.
– The fee is only agreed at this point.
4️⃣ You confirm and pay for the consultation.
– It becomes a fixed appointment — no drop-ins, no phone calls.
– All decision-makers must attend.
5️⃣ The consultation takes place.
– Focused, one hour.
– You get practical advice, clear next steps, and what further work might cost.
– I do not do drawings, surveys, or builder pricing plans during this session.
– If a site visit is required later, we’ll agree that separately.
6️⃣ After the meeting.
– I send you a short written summary or outline of next steps.
– If a full project or design stage is justified, we discuss that separately.
After the First Consultation
The consultation isn’t the project — it’s the gateway to doing it properly.
Once we’ve met and you have clear next steps, we can discuss whether any of the following are needed:
• Feasibility Study – early-stage options, rough costs, and planning checks.
• Retrofit or Design Assessment – detailed look at energy, comfort, and practical upgrades.
• Full Design & Building Control Drawings – when you’re ready to build.
• Site Support & Implementation – coordination through works if required.
These stages only follow after a paid consultation.
Nothing is designed or drawn until the first consultation confirms that it’s worth your time and money.
